TERMS & CONDITIONS
Away With Us Holidays
PLEASE MAKE SURE THAT YOU READ ALL THE INFORMATION PROVIDED HERE. IF YOU HAVE ANY QUESTIONS PLEASE CONTACT US FOR ASSISTANCE. PAYMENT OF YOUR HOLIDAY DEPOSIT CONFIRMS YOUR WHOLE AGREEMENT TO AND ACCEPTANCE OF ALL THE TERMS AND CONDITIONS AS SET OUT BELOW INCLUDING ALL ADDITIONAL CHARGES AND COSTS WHICH MAY BE INCURRED.
1. BOOKING
Please telephone us initially to enquire about the holiday you require, but note that bookings can only be secured on receipt of a completed booking form and a deposit of 25% of the full holiday cost within 10 days. It is important you complete the form fully and disclose all special requirements.
If your holiday starts within 90 days of booking, the full cost is payable with your booking form. Prices are subject to change and should be confirmed prior to booking.
Cheques must be made payable to ‘Away With Us Holidays Ltd.’
2. WHAT IS INCLUDED
Half Board (Breakfast and dinner) (excluding extra drinks) based on shared accommodation in twin rooms* (same sex), travel from one of our set meeting points (including cross-channel and flights where required), daily trips out (but not the cost of entrance fees unless specified. You should also check which excursions are included in the price of your holiday).
24 hour support from experienced staff who are restricted to assist with basic needs such as help with water temperatures for baths and showers, help with hair washing and shaving, sorting (but not laundering) clothes.
We will supply to family members and carers nominated on the booking form a mobile telephone number which will be available to receive updated details of your holiday.
*Single rooms may be available, a supplementary charge will apply (please check when booking).
All hotels we use are minimum 3* rating.
3. SUPPORT
Please contact us to discuss your support requirements for any daily, medical, dietary, mobility and communication needs.
1 to 1 support can be arranged (additional costs apply)
It is essential that we are made fully aware of your support needs as failing to do so may result in understaffing and so restrict the activities in which you are able to take part.
All costs incurred as a result of laundering soiled and/or wet clothing and linen will be invoiced at the end of the holiday. Costs incurred through non-disclosure of support needs, inappropriate packing, excess baggage or failure to supply all required medication and personal hygiene products will be invoiced at the end of the holiday.
Support does not include provision for waking nights - if you require this please tell us before booking.
Please Note: All supplements are payable in advance.
3a. MEDICAL SUPPORT
It is essential that we are notified if you have the following conditions to ensure we can provide appropriate support: epilepsy, diabetes, asthma, heart and respiratory conditions. Please note that in the event of a medical emergency we will access services available locally and we do not provide medical assistance. All customers must travel with a European Health Insurance Card for European holidays (Known as an EHIC) The NHS currently issue these cards free in the UK, you can apply online at https://www.ehic.org.uk
Please note that whilst a Card covers most urgent medical costs this varies from country to country and some costs are likely to be incurred. (Also see section 9 about ‘Insurance’)
4. DIETARY REQUIREMENTS
Please inform us in advance if you have a food allergy or intolerance, or special dietary requirements to ensure that we can cater for you. If you have complex dietary requirements a diet sheet or menu must be provided, together with all food items not readily available in your country of destination. There is a supplementary charge for some special dietary needs.
5. COMMUNICATION NEEDS
Please make us aware when booking your holiday if you require support for Autistic Spectrum Disorder, visual, hearing or sensory impairment so that we can provide appropriate support. There may be a supplementary charge for some communication support needs.
7. CHALLENGING BEHAVIOUR
Customers who display challenging behaviour should make us aware of their individual communication needs to ensure we can respond appropriately in all situations whilst on holiday. Please note that our holidays are not suitable for people who display physically challenging behaviour.
8. MEDICATION
We are only able to hold customers’ medication when supplied in purpose made dispenser wallets (blister packs), where dosages are pre-measured with the correct combination and quantity of medication in each compartment. Please ensure that medication is clearly labelled, detailing the customer’s name, the name of the medication, the condition to which the medication relates and the daily dosages with times and all other instructions. If you require us to hold Customers’ medication please state this clearly on the booking form. We do not accept medication in any other format.
Please Note: We do not administer clients’ medication but provide guidance and supervision.
9. INSURANCE
Comprehensive travel insurance is essential.
You must purchase appropriate travel insurance for your destination, including the UK. We require the name of your insurer, your policy number and your insurer’s 24 hour helpline number before you travel with us.We cannot be held responsible for any costs incurred by you as a result of not having sufficient cover.
You will be responsible for any damage you cause to any holiday accommodation or other third party property whilst you are on holiday or for anyone in your party causing such damage. We provide no indemnity to you or any other third party in that regard.
It is important to travel with your insurance documents.
10. BALANCE PAYMENTS
The balance of your holiday cost is due no later than 90 days before departure (see Section 1). Cheques payable to ‘Away With Us Holidays Ltd’. A full holiday itinerary will be sent to you approximately one week before departure. We reserve the right to charge a fee of up to £100 for late payments.
12. DEPARTURE AND RETURN
Prices include pick up from, and return to, the designated meeting points which will be confirmed on your itinerary.(Many of our holidays will include meeting points at airports) Customers wishing to upgrade to our door-to-door service may do so for an additional charge. Spanish departure and return dates are subject to flight availability and may vary by up to 24 hours from those stated.
13. PASSPORTS
It is the customer’s responsibility to ensure they have valid travel permits, documents and passports with them at the time of departure. For holidays in the USA please speak to us about visa and passport requirements.
Should a customer fail to provide the required documentation they will be refused travel and will incur the full cost of returning them to their home plus the cost of return travel and support charges for a member of our staff. We are unable to provide refunds in these cases.
Please Note: The US Embassy now requires that all non-US citizens visiting the USA register for an ESTA prior to landing in the US. See their official website for details: https://esta.cbp.dhs.gov/
14. CANCELLATION
In the event of cancellation for any reason the following non-refundable payments are due:
• Cancellation more than 90 days before the start of the holiday - deposit only
• Cancellation between 90 and 60 days before the start of the holiday - 50% of the full holiday cost
• Cancellation between 60 and 30 days before the start of the holiday - 75% of the full holiday cost
• Cancellation less than 30 days before the start of the holiday - 100% of the full holiday cost
If for any reason we have to cancel the holiday a full refund will be made or an alternative holiday offered.
15. PACKING AND LUGGAGE
It is essential that all customers travel with appropriate types and quantities of clothing, footwear, outdoor wear, toiletries, medication and personal/grooming items including towels and face cloths for
their holiday. (Hotel holidays normally provide towels but it is recommended to bring a Beach towel)
LUGGAGE ALLOWANCE: LIMITED TO 20KG PER CUSTOMER.
(Soft (Not hard) secure travel bag)
16. PRIVACY POLICY
All personal details collected by Away With Us Holidays Ltd, will not be shared with any other organisation unless written consent is obtained from the guest to share information regarding their holiday experiences with relevant others, i.e. Care Providers/Family/Social Services Dept.
Away With Us Holidays Ltd.
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